Refund & Return Policy
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At Lecercle Autoparts and Tyres, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind.
Returns:
- You may return unused and undamaged items within 30 days of the delivery date for a full refund or exchange.
- To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Returned items must be in their original packaging and include all accessories and documentation.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed promptly, and a credit will be applied to your original method of payment.
Exchanges:
- If you received a defective or damaged item, we will replace it with a new one at no additional cost.
- Please contact our customer service team to arrange for a replacement.
Non-Returnable Items:
- Certain items, such as special orders, custom-made products, and clearance items, may not be eligible for return or refund.
- Used or installed items are also not eligible for return unless they are defective.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of your items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect to process your claim.
Contact Us:
- If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to contact our customer service team.
We strive to make the return process as easy and hassle-free as possible for our customers. Your satisfaction is our top priority, and we appreciate your business.