At Lecercle Autoparts and Tyres, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns:

• You may return unused and undamaged items within 30 days of the delivery date for a full refund or exchange.
• To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
• Returned items must be in their original packaging and include all accessories and documentation.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed promptly, and a credit will be applied to your original method of payment.

Exchanges:

• If you received a defective or damaged item, we will replace it with a new one at no additional cost.
• Please contact our customer service team to arrange for a replacement.

Non-Returnable Items:

• Certain items, such as special orders, custom-made products, and clearance items, may not be eligible for return or refund.
• Used or installed items are also not eligible for return unless they are defective.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of your items.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect to process your claim.

Contact Us:

• If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to contact our customer service team.

We strive to make the return process as easy and hassle-free as possible for our customers. Your satisfaction is our top priority, and we appreciate your business.